Frequently Asked Questions
General Program
- How does the Blue Rewards program work?
- What are the wellness activities that qualify for reward dollars?
- Can each member on my policy earn reward dollars?
- If a member of my family has a BlueCross BlueShield of South Carolina policy through their employer, can they join Blue Rewards too?
- Will a new card be issued after completion of each activity?
- Is there any cost to use the Blue Rewards card?
Registration
- How do I register for Blue Rewards?
- The link in my registration email doesn’t work.
- Who does the registration invitation email come from?
- Can I register for Blue Rewards through My Health Toolkit®?
- What if I don’t have an email address or I haven’t provided it to BlueCross BlueShield of South Carolina?
- I have not received the registration by mail or email. How do I register?
Earning Reward Dollars
- What if I am already registered for Blue CareOnDemand?
- Can my children register for Blue CareOnDemand?
- Do members have to use Blue CareOnDemand in order to receive reward dollars?
- What qualifies as a “wellness exam”?
- What about a sports physical at a child’s school? Does that count as a wellness exam?
- Are annual wellness exams covered by all BlueEssentials plans?
Using Reward Dollars
- Can Blue Rewards dollars earned in 2020 be used in 2021?
- What if I do not renew my BlueEssentials policy in 2020?
- Can I take my reward dollars with me if I leave BlueCross?
- What if I renew my BlueEssentials policy in 2020 but one member of my family is no longer a dependent and therefore is not part of my 2020 family policy. Do I get to keep those Blue Rewards dollars?
- What if I get a flu shot in late December 2020 and earn Blue Rewards dollars - do I only have a few days to December 31, 2020 to use the reward dollars?
- How long will it take for the 2020 Blue Rewards carryover show in my 2021 Blue Rewards account?