What if the card doesn’t work at an in-network provider and there is money in the account?

For financial questions, subscribers should call PayForward at 844-944-9273. For questions about the Blue Rewards program, subscribers should contact BlueCross Customer Service by calling 833-578-1125 or emailing BlueRewards@bcbssc.com. Subscribers can also refer to the phone numbers on the back of their Blue Rewards Visa card.